Safety & Emergency

Reporting Incidents

Both the University and the city of Santa Cruz police departments will be monitoring suspicious behaviors, incidents and crimes occurring on and near the Westside Research Park. In order for the campus police to acquire sufficient information to evaluate the current and future safety needs, users of the Westside Research Park are encouraged to contact the police for any and all situations that appear out of the norm.

Your efforts to report any and all incidents will not only ensure the future safety of the campus but will also help the purpose and cause of the Westside Research Park & Coastal Science Campus Safety Committee, which in part is to review campus security policies and practices with UCSC administrators to ensure users of the Westside Research Park are provided a safe and healthy workplace and public access environment.

Submit a Community Request for Service Portal (CRSP) to the City of Santa Cruz

  • The City of Santa Cruz offers a Community Request for Service Portal (CRSP). The application allows the user to map the issue location, upload photos of the issue, and sends a notification upon resolution. CRSP is available via a webpage ( and also as an app for mobile use through Google Play and Apple Store.

  • The CRSP portal invites the community to report neighborhood issues in eight customized categories:

      • Bike or pedestrian hazards on roadways or sidewalks.

      • Encampments.

      • Graffiti incidents on public or private property.

      • Found hypodermic syringes (needles).

      • Property code violations such as substandard housing, unpermitted units, junk vehicles, trash and debris.

      • Sewer spills or backups.

      • Neighborhood traffic concerns.

      • General requests, including anything that does not fit under the labels above.

When to Call 9-1-1 Vs. Dispatch

  • If a situation “appears or feels” like an emergency or is perceived as threatening to life, safety or property then call 9-1-1.

      • 9-1-1 calls from campus land lines are directed to UCSC campus police

      • 9-1-1 calls from cell phones are routed to the closest dispatch center

  • If a situation is not an immediate threat but could be perceived as being suspicious or leading to a potential threat to life, safety or property then call 9-1-1.

  • If a situation requires officer assistance within a specific timeframe then call 9-1-1.

  • If a situation is a non-emergency matter and needs to be reported to the campus police (vandalism, noise violations, non-violent trespassing, violation of dog policy, etc) for monitoring, citation purposes or for recording incidents then call dispatch at 459-2231.

Text to 9-1-1 service now available

  • The UC Santa Cruz community can now text 9-1-1 to request emergency help from the campus dispatch center. Texting 9-1-1 should only be used when someone cannot make a voice call to 9-1-1.

  • Using Text to 9-1-1 can save lives when a voice call is not possible or may further endanger the caller. This service enables an individual to text “9-1-1” for emergency services, if their phone is capable of accepting Short Message Service (SMS) messages and Real-Time Text (RTT) messages. Not all phone carriers have enabled this feature in their systems, and so you may have to make a voice call to 9-1-1 if the text does not work.

How to text 9-1-1 in an emergency:

            1. Enter the numbers “9-1-1” in the “To” field

            2. The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed

            3. Push the “Send” button

            4. Be prepared to answer questions and follow instructions from the 9-1-1 call taker

            5. Text in simple words – do not use abbreviations

            6. Keep text messages concise

Below are a few tips that are important to know if you need to text 9-1-1:

  • You should be ready to text your location, given that the geolocation technology in Text to 9-1-1 is not as capable compared to phone calls.

  • As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received

  • Text to 9-1-1 is not available if you are roaming

  • A text or data plan is required to place a Text to 9-1-1

  • If texting to 9-1-1 is not available in your area or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means

  • Photos and videos cannot be texted to 9-1-1 at this time

  • Text to 9-1-1 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1

  • Do not text and drive

Who Should Report the Incident

  • An individual that witnesses a situation and can identify the person(s) involved should be the person reporting the incident to the police. This person is called the 1st reporting party.

  • If an individual that did not witness the incident is notified and/or asked to report an incident then this person should encourage and advise the witness to file the report directly with the police so specific details (time, behavior, dress, description, etc) are not lost in translation.

  • If the 1st reporting party isn’t able to call the police then the reporting individual should get as much detail as possible from the witness before filing the report on behalf of the witness.

Request Specific Services from the Police

  • If you want/need immediate police assistance then be sure to request this during the call to 9-1-1 or dispatch.

      • The dispatcher should be able to give you an indication of response time or let you know if the matter needs to be attended to at a later time.

  • If you want to know how the situation was resolved by the police then you need to notify dispatch that you want a follow up call by the police officer that investigated and responded to the incident.

      • Please note- If this service is not requested then no follow up will occur.

  • Be sure to note the time of your call ,the name of the dispatcher, and ask for the incident number.

Finding Out Outcome of Incident

  • If a follow up call was requested but no call was received then the person who reported the incident needs to call dispatch for an update. The campus and city police do not like to report or disclose confidential information to parties who are not directly affiliated with the incident and/or report.